1. Listing requirements
- You must be the landlord, an authorised property manager, or an agent authorised by the owner.
- The property must genuinely exist and genuinely be available on the terms advertised.
- The annual rent shown must be the real rent. Do not advertise a low figure and negotiate up.
- Photographs must be of the actual property, recent, and not lifted from another listing or stock library.
- Location, bedrooms, bathrooms, property type and amenities must be accurate.
2. Prohibited listings and conduct
- Fake, duplicate, bait or already-let listings.
- Requesting payment outside the platform for a tenancy that is being arranged on the platform.
- Requesting inspection fees, agency fees or 'agreement fees' that are not disclosed in the listing.
- Discrimination on the basis of ethnicity, religion, gender, disability or state of origin.
- Harassment, threats, spam, or repeated unsolicited contact through messaging.
- Uploading malware, or documents belonging to someone else.
- Attempting to bypass moderation, verification, payment or access controls.
3. Messaging
Messages sent on RentPal cannot be edited or deleted after sending — this is deliberate, so that a record exists if a dispute arises. Keep negotiations on-platform; agreements struck off-platform cannot be evidenced by us.
4. Reviews
Reviews must describe your own genuine experience of the property. Do not post reviews in exchange for payment, and do not review a property you have no relationship with.
5. Enforcement
Breaches may result in a listing being rejected with a reason, suspended, or archived, and in an account being suspended. Serious cases — particularly suspected rental fraud — may be reported to the appropriate authorities.
6. Reporting
If you see a listing or message that breaches these rules, report it through our Support & Disputes page with the property link or the name of the user involved.